Refund policy

Returns and refunds

Check the size guide before ordering. If the fit is not right or you change your mind, contact us within 30 days of delivery to request an exchange or store credit. Items returned under this voluntary offer must be unworn, unwashed and in their original condition. Store credit does not expire. This offer is additional to your statutory rights.

UK customers: your right to cancel

For standard, non-personalised goods bought online, you can cancel without giving a reason by telling us within 14 days after delivery. You then have a further 14 days to send the goods back. This includes sale items and standard designs printed after you order.

We will refund the cancelled goods to your original payment method, together with the basic outbound delivery charge when you cancel the whole order. We do not refund the extra cost of an upgraded delivery service. We will issue the refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

You may inspect and try on the goods as you would in a shop. We may deduct an amount for loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. You pay the direct cost of a change-of-mind return; we cover reasonable return costs for faulty or incorrectly supplied goods.

The cancellation exception for genuinely personalised or custom-made products applies only where clearly identified before purchase. Choosing a standard design, size or colour does not by itself remove your cancellation rights.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem, with your order number and a photo if possible. We will arrange the repair, replacement or refund you are entitled to under applicable consumer law. The 30-day voluntary returns window does not limit your statutory rights for faulty goods.

How to contact us

Email hello@teecartel.com or use our contact form. Include your order number and which items you wish to return. We will provide the return address and instructions. You can notify us of a UK cancellation immediately; you do not need to wait for approval to exercise that right.

Optional UK cancellation notice

You can copy this into an email: “To Tee Cartel, hello@teecartel.com. I give notice that I cancel my contract for the following goods: [items]. Order number: [number]. Ordered on / received on: [dates]. Customer name: [name]. Customer address: [address]. Date: [date].” You do not have to use this wording.

Nothing in this policy excludes or limits rights under Australian Consumer Law, UK consumer law or other applicable mandatory consumer protection laws. If a promise made when you ordered was more favourable, we will honour it.